Brighton i360 does a 180 on launch day refunds

Brighton i360 Queues

Last week I booked a flight on Brighton's new i360 observation tower. It was the second ever public flight, so as expected had some teething issues.

Our flight due to leave at 14:20 was running over an hour behind, although that wasn't communicated at all in the queue. We were then left standing in a holding pen for 45 minutes whilst waiting to board - here there were a handful of deck chairs but no adequate seating for the elderly or those with children and no refreshments (the ticket states food or drink are not allowed through security). Once in the pod we waited a little longer to take off - a chance to buy a drink from the onboard bar. Whilst ordering their till system broke which led them to finally offer a complimentary drink for those waiting; much-needed hydration.

All in the experience took over 2 hours, but the i360 tweeted offering refunds or rebooking for everyone there on launch day:Brighton i360 deleted refund tweetGreat - there's always some issues on launch day so we were tolerant of the delays and this makes up for trouble. I went into the ticket office on Saturday to get our refund so we could rebook an evening flight (which last 10 minutes longer than a day flight) later in the summer. I then waited for a manager to confirm and authorise the refund.

Eleanor Harris, CEO of Brighton I-360 Limited, came over to tell me they weren't offering refunds, and after discussing the day she told me:

I think you're just trying your luck.

Eleanor explained to me that the tweet meant for those who couldn't make the flight because of delays (which weren't communicated), then said it was tweeted by a junior member of her team without authorisation. Which is it? Why was it still online three days after it was originally posted? The now-deleted tweet is in The Argus article about launch day.

They told me they lost a lot of money that day and no refunds will be offered.

I also raised my concern that the flight lasted under 14 minutes instead of the advertised 20; apparently the experience lasts 20 minutes, from when you enter the pod to when you leave. We'd been in the pod for about 15 minutes before take off due to a technical issue, to which Eleanor responded "there you go", implying I was lucky enough to enjoy a 35 minute flight...

After speaking for 5 minutes, Eleanor, the CEO, walked away from me saying: "I'm leaving now".

Promised refunds or rebookings were not offered.

I wanted to like the i360, hence my eagerness for a launch day flight, but the customer experience has been terrible. Whilst in the ticket office there were others complaining that a private party skipped the queue whilst flights were already heavily delayed - turns out they were the architects.

The promising side, the ride itself has great views and the bar stocks with drinks from local producers. With some management changes, better customer experience and scheduling the i360 will be the experience the West Pier deserves.

Catch them all without catching yourself out… 

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The [Pokemon] Go terms do include an opt-out provision for people who don’t want to give up their rights. However, you must opt out within 30 days of first agreeing to the Terms of Service.Luckily, many Pokémon Go users have only downloaded and activated the app in the last week, meaning they are still within that timeframe.

To Opt Out: Send an email ASAP (before the 30 days have passed) to termsofservice@nianticlabs.com with “Arbitration Opt-out Notice” in the subject line and a clear declaration that you are opting out of the arbitration clause in the Pokémon Go terms of service.

This means any legal dispute can't be held in a courtroom... Good tip from the Consumerist - you've got 30 days from signing up to send that email.

Your license to use React.js can be revoked if you compete with Facebook 

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If you are using or considering using React in a project you might want to consult a lawyer. Because of the patent clause you are not allowed to do anything that constitutes as competing with Facebook. If you do take legal actions or in other ways challenge Facebook, your license to use React is immediately revoked.

With Facebook having so many products already, and constantly acquiring more, it'd be hard to start a new product on React.js without risking that your license for it being revoked - even if they weren't a competitor before you started.  In reality I doubt it's a problem, but what a clause!

In iOS 10 Apple now treat the lock screen like an app 

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One of the biggest changes found in iOS 10 will be one of the first things you see upon installing the update. Indeed, the Lock screen in iOS 10 has received what amounts to an overhaul and a rethinking of its functionality.

iOS 10 Lock Screen

In iOS 10 slide to unlock is no more. You now simply press the home button to unlock the device. This now makes the lock screen like any other app - as simply clicking the home button quits the current app and always takes you to the home screen of app icons.

With Touch ID being so fast on newer iPhone models, the simple act of tapping the home button will unlock and open the home screen. If you've got a passcode then it'll not feel so smooth - you'll still be taken to another screen to put that in.

If you've not got a test device with iOS 10, 9to5Mac has a hands-on video with the new lock screen.

Could iOS 10 let Apple update system apps without an iOS release? 

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If you update to iOS 10 beta, you can remove some built-in apps from the Home screen on your iPhone, iPad, or iPod touch.

Soon Apple will let you remove built-in apps from the Home screen on your iOS device with iOS 10 betaThis fully removes the app, freeing up to 150mb of space.

As the apps are completely removed, there will be a mechanism to redownload them to restore use. It makes use of the App Store for this, which opens up the opportunity to push updates separately from iOS releases...

The apps you can remove, and have the potential to be updated are;

  • Calculator
  • Calendar
  • Compass
  • Contacts
  • FaceTime
  • Find My Friends
  • Home
  • iBooks
  • iCloud Drive
  • iTunes Store
  • Mail
  • Maps
  • Music
  • News
  • Notes
  • Podcasts
  • Reminders
  • Stocks
  • Tips
  • Videos
  • Voice Memos
  • Watch app
  • Weather